Privacy Policy for SoViaturas – Car Listing & Car Rental Directory
Effective Date: 04/05/2025
This Privacy Policy describes how SoViaturas ("we," "us," or "our") collects, uses, and shares personal information of users ("you" or "users") of our website soviaturas.com (the "Website") and our services, including our car listing and car rental directory (collectively, the "Services"). This policy applies regardless of how you access or use the Services.
Based in Mozambique
Email: suporte@soviaturas.com
Phone Number: +258 86 801 1172
By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
1. Information We Collect
We collect different types of information from and about you, including:
1.1 Information You Provide Directly:
- Account Information: When you register for an account (as a buyer, seller, or renter), we may collect your name, email address, phone number, physical address, username, and password.
- Profile Information: You may choose to provide additional information in your profile, such as your interests, preferences, profile picture, and details about your vehicles (if you are listing a car).
- Listing Information: If you list a car for sale or rent, we collect information about the vehicle, including make, model, year, mileage, VIN, features, condition, pricing, and photos.
- Rental Inquiries and Bookings: When you inquire about or book a rental car, we collect information necessary to facilitate the transaction, such as rental dates, pick-up and drop-off locations, driver's license details (as required by the rental provider), and payment information.
- Communication Data: If you contact us for support or inquiries, we collect your name, email address, phone number, and the content of your communication. Similarly, if you communicate with other users through our platform, the content of those communications may be stored.
- Payment Information: When you make or receive payments through our platform, we collect necessary payment information, such as credit card details or bank account information. Please note that payment processing is often handled by third-party payment processors, and their privacy policies will also apply to your payment information.
- KYC Information: As part of our Know Your Customer (KYC) process, we may collect identification documents, such as your passport or national ID card, and other information to verify your identity.
- Newsletter Subscriptions: If you subscribe to our newsletter, we collect your email address.
- Contact Messages: When you submit contact forms, we collect your name, email address, and the content of your message.
1.2 Information We Collect Automatically:
- Usage Data: We collect information about how you use our Services, such as the pages you visit, the searches you perform, the listings you view, the actions you take, and the dates and times of your activity.
- Device Information: We collect information about the device you use to access our Services, including your IP address, browser type, operating system, device identifiers, and mobile network information.
- Location Data: With your consent, we may collect your precise location data through GPS, Wi-Fi, or cellular network triangulation. We may also infer your general location based on your IP address.
- Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activities and preferences. These technologies help us to personalize your experience, analyze website traffic, and for advertising purposes. You can manage your cookie preferences through your browser settings.
- Google Analytics: We use Google Analytics to collect and analyze website traffic and usage patterns. Google Analytics may collect information such as your IP address, browser type, operating system, and the pages you visit on our Website. Please review Google's Privacy Policy for more information on how they handle your data.
2. How We Use Your Information
We use your personal information for various purposes, including:
- Providing and Maintaining the Services: To operate our platform, manage user accounts, facilitate car listings and rentals, and provide customer support.
- Personalization: To personalize your experience on our Services, such as recommending relevant listings and tailoring content to your preferences.
- Communication: To communicate with you about your account, listings, inquiries, bookings, updates to our Services, and promotional offers (where permitted by law and your preferences).
- Facilitating Transactions: To process payments, manage bookings, and facilitate communication between buyers, sellers, and renters.
- Verification and Security: To verify your identity, prevent fraud and abuse, and ensure the security of our platform and your account. This includes KYC management.
- Marketing and Advertising: To send you newsletters, promotional materials, and targeted advertisements about our Services and related products or services that may be of interest to you (subject to your consent where required).
- Analytics and Improvement: To analyze how users interact with our Services, monitor performance, identify trends, and improve the functionality and design of our platform.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and our legal obligations.
- Enforcing Our Terms: To enforce our Terms and Conditions and other agreements.
3. How We Share Your Information
We may share your personal information with the following categories of recipients:
- Other Users: If you are a seller or renter, your listing information (including vehicle details, photos, and contact information you choose to share) will be visible to other users of the platform. If you are a buyer or renter, your inquiries and booking requests will be shared with the relevant seller or rental provider.
- Service Providers: We engage third-party service providers to perform various functions on our behalf, such as payment processing, hosting, data analysis, email delivery, marketing, and customer support. These providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your information.
- Business Partners: We may share information with business partners who offer related services or promotions through our platform.
- Legal Authorities: We may disclose your personal information to law enforcement agencies, government authorities, or other third parties if we are required to do so by law, legal process, or if we believe in good faith that such disclosure is necessary to (a) protect our rights, property, or safety, or the rights, property, or safety of others; (b) investigate fraud or illegal activities; (c) respond to a government request.
- Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or other business transaction, your personal information may be transferred to the acquiring entity or other third party involved.
- With Your Consent: We may share your personal information with third parties with your explicit consent.
4. Payment Methods
If you use the payment methods integrated into our platform (Paypal, Stripe, Razorpay, Flutterwave, Mollie, Paystack, Instamojo, Bank Payment), your payment information will be processed by these third-party payment processors. We do not directly store your full credit card details. Please review the privacy policies of these payment processors to understand how they handle your payment information.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may depend on the type of information, the nature of our relationship with you, and our legal and regulatory obligations. When your personal information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- Right to Access: You may have the right to request access to the personal information we hold about you.
- Right to Rectification: You may have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure: You may have the right to request that we delete your personal information under certain circumstances.
- Right to Restriction of Processing: You may have the right to request that we restrict the processing of your personal information under certain circumstances.
- Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Right to Withdraw Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided in Section 11. We may require you to verify your identity before responding to your request.
8. Third-Party Links and Services
Our Services may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with your personal information. We are not responsible for the privacy practices of third-party websites or services.
9. Children's Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under the applicable age without parental consent, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our Services after the posting of changes constitutes your acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
SoViaturas
Maputo - Moçambique
Email: suporte@soviaturas.com
Phone Number: +258 86 801 1172